Cake Care

After you purchase your cake from us it still needs some looking after. Below are some cake care tips and answers to some Frequently asked questions.

Transporting your order

When carrying our products always hold it from the base of the box. 

If it is in a bag, keep the bag upright at all times.

If travelling by car, place the box on a non-slip surface in the footwell. Avoid travelling for more than an hour and turn on the air conditioning on warmer days.

If travelling by train, the best place to have the box is in a bag on the floor out of the way of fellow passengers.

We are not responsible for any damage caused by improper handling and transportation of the cake after it has been collected.


Cakes and cupcakes can be stored in their boxes in a cool, dry place for up to two days. If the location is hot, keep the cakes/cupcakes in their boxes inside the refrigerator (for cakes with sugarpaste wrap the box with cling film first). Cream cheese cakes and cupcakes should be refrigerated until ready to serve (see next tip).

serving your cakes & cupcakes

Cakes and cupcakes are best served at room temperature. If your cake has been stored in the fridge, leave it out for about an hour before serving.

non edible decoration

If your cake has non edible decoration these should be taken off before cutting the cake.

removal of dowels

If you have ordered a tall cake or a tiered cake these will have plastic or wooden dowels to support the structure of cake. Usually, the venue will remove the dowels and cut the cake for you. However, if you are planning to cut the cake yourself follow the instructions below.

Cut your top tier slices first but be mindful that there is a dowel in the centre. To remove the centre dowel slowly twist and pull out at the same time. Remove the top tier cake board and you will be left with the next tier. There will be around 5 – 6 dowels in the cake depending on the cake size remove those dowels and then cut the cake. If there is more than two tiers repeat the same process.

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